Terms of service

1. What the service does

Vaulith evaluates information you supply about your AI systems, evidence artifacts and questionnaire responses against a question canon derived from published regulatory instruments, and returns findings, a readiness estimate, and a profile you may choose to share with a third party.

The estimate is deterministic, not predictive. The same inputs produce the same output. It reflects our assessment of reviewer friction and carries no guarantee about the conduct or conclusions of any carrier, examiner or regulator.

2. Your content and your accuracy

You retain all rights in what you upload. You are responsible for the accuracy and completeness of the information you provide, and for confirming that you are entitled to provide it. Vaulith does not independently verify your statements, and any profile you publish is your representation, not ours.

You must not upload personal data belonging to consumers, claimants or insureds except where strictly necessary. The service does not read your documents. Where you record that an artifact contains personal data belonging to consumers, claimants or insureds, the server withholds that artifact from every share until you record that it has been redacted. That is a safeguard that depends on your record, not a scan.

3. Sharing

Share links are scoped, time-limited and revocable. Issuing one is your decision and your disclosure. Access is logged and the log is available to you. You are responsible for who you send a link to.

4. We do not train on your content

Your documents, model records and responses are not used to train any model, are not used to improve the service for other customers, and are not disclosed to any third party except the subprocessors listed on our trust page and as required by law.

5. Availability and change

The service is provided on an as-is basis without warranties of any kind, express or implied. The question canon and the rules that generate findings change as regulatory instruments change; a profile is a dated assertion and not a standing certification.

6. Limitation of liability

To the maximum extent permitted by law, Vaulith LLC is not liable for indirect, incidental, special or consequential damages, or for lost profits, lost business, or a deal that does not close, arising from use of the service. Our aggregate liability is limited to the fees paid in the twelve months preceding the claim.

7. Termination and export

You may terminate at any time. On termination you may export your profiles and evidence in a machine-readable format for thirty days, after which we delete them in accordance with the retention schedule on our trust page.

8. The founding programme

While a founding place is open at the time of your purchase, Vaulith will, on your request made by replying to your receipt, provide a written reading of your findings within five working days of the request, at no additional charge. There are ten places. A place is open when fewer than ten assessments purchased before yours stand unrefunded; a refunded purchase does not hold a place, and purchases made by Vaulith itself do not count. The reading is a reading of the findings the assessment produced from your description of your estate; it is subject to section 1 and is not a compliance opinion, legal advice, an audit or an attestation. Vaulith may ask you for a sentence about the assessment and for permission to publish it with your company's name; you may decline, and nothing is published without your written consent.

9. Payment, refunds and your right of withdrawal

The readiness assessment is sold at the price shown on the pricing page at the time you buy it, as a single payment that covers twelve months from the purchase: the intake, every update, republishing, and new share links. It does not renew on its own and there is no subscription; when the twelve months end, updating and republishing stop until you buy a new assessment at the price then shown. Share links you have already issued run to their own expiry, and a profile you have published stays readable at its assessment date. Payment is taken by Stripe, and we never see your card. Sales tax is added where the law requires it.

If the assessment is not what you needed, write to support@vaulith.com in the seven days after the purchase and we will refund it in full. A refund closes the assessment at the same time; anything you entered into it stays in your own browser and nowhere else.

If you are a consumer in the EU or the UK you have a statutory right to withdraw from a purchase of digital content for fourteen days after buying it. The assessment is delivered the moment you open it, so at checkout you ask for immediate access and acknowledge that the fourteen-day right ends once delivery begins. The seven-day refund above is our own commitment and applies regardless.

10. Engagements

A readiness review is a separate, written engagement under a statement of work that fixes its scope, its deliverables, its dates and its fee before any work starts. Every engagement begins with a conflict check: you tell Vaulith which carriers you sell to or are in review with, and where a member of the Vaulith team has a conflict, Vaulith declines in writing before any document changes hands and returns any deposit in full.

Vaulith delivers an engagement in writing, to you, and does not contact, meet, correspond with or appear before any carrier, examiner or regulator on your behalf. The work is built from the public instruments the canon cites and from the documents you provide; Vaulith does not use, ask for or accept any carrier's or third party's confidential material. Documents you provide are used for the engagement only and are deleted at its end, or sooner on your request. Section 1 applies to every deliverable: an engagement is not legal advice, a compliance opinion, an audit or an attestation, and Vaulith does not represent you.

11. Governing law

These terms are governed by the laws of the State of Connecticut.